DTF (Direct-to-Film) printing involves transferring designs onto a film, which can
then be heat-pressed onto garments. Unlike DTG (Direct-to-Garment), DTF offers
better versatility, durability, and color vibrancy on various fabrics, including cotton, polyester, and blends.

A gang sheet allows multiple designs to be printed on a single film sheet, maximizing space and cost-efficiency. You can include different designs or duplicate the same design multiple times on one sheet.

DTF transfers can be applied to a range of fabrics, including cotton, polyester, and blended materials. They also work well on darker and light-colored fabrics without losing vibrancy.

We typically do not have a minimum order requirement, making DTF Print Pros a great choice for both individual and bulk orders. However, please contact us for specific details.

Our standard turnaround time is typically 48-72 hours, depending on the complexity
and size of your order. Rush or same-day services are available for an additional fee
on DTF Prints, 3-4 days on custom T-Shirt orders, and large team, church, or family
reunion orders 2 weeks.

Upload your high-resolution design directly on our website. Our design
team can assist you if needed.

We recommend submitting designs in high-resolution PNG or PSD format with a transparent background, at a resolution of 300 DPI for optimal print quality.

We prioritize customer satisfaction. If you're not completely happy with
your order, please reach out to us immediately.

**Damaged or Defective Products – Limited Reprint Policy**
We take great care to deliver quality products. However, if an item
arrives physically damaged or defective, we offer a one-time reprint
under the following conditions:
- The damage must be reported immediately upon delivery (for
shipped orders) or at the time of pickup (for in-store orders).
- Customers must provide clear photographic or video evidence of the
issue.
- If approved, a reprint will be processed. No refunds will be issued.
- Claims submitted after this period will not be considered.

**Shipping Delays & 'In Transit' Orders**
Once an order has been shipped, we are not responsible for delays
caused by the shipping carrier. If your package is marked ‘In Transit’
or ‘Pending,’ please contact the carrier with your tracking number for
updates. We cannot issue refunds or accept returns for delayed
shipments.

Customers in Hawaii, Alaska, and Canada should select expedited
shipping if they require their orders urgently. Ground shipping to these
regions may take significantly longer. Once a package is handed over
to the carrier, we are not responsible for shipping delays or issues.

**Lost, Stolen, or Damaged Packages**
- If a package arrives damaged and you purchased insurance at
checkout, you must file a claim with the carrier for reimbursement.
- If no insurance was purchased, we cannot accept responsibility for
lost or damaged items.
- We strongly recommend adding shipping insurance to protect your
purchase.

**Refunds Will Not Be Issued**
Since all sales are final, we do not offer refunds for any reason. If
a refund is granted due to an extreme case, it will be at DTF Delight’s
sole discretion, and processed back to the original form of payment
within 5-7 business days.

**In-Store Pickup & Online Orders – Final Sale Policy**
We do not accept returns or offer refunds for any purchases made
online for in-store pickup or for orders placed directly in-store. Once a
purchase is made, it is final and non-refundable.

For in-store pickups, customers must inspect their orders before
leaving the premises. Any claims of damage or defects must be
reported before departure. Once an order leaves the store, it is
considered accepted in its final condition, and no claims will be
honored.

Orders not picked up within **30 days** will be considered
abandoned and discarded. No refunds, reprints, or credits will be
issued for unclaimed orders.

**Customer-Provided Files & Image Sizing Policy**
DTF Delights is not responsible for design errors, misprints, or
low-resolution images provided by the customer.
- If your file is not proportional to the selected size, we will print it at
the maximum possible size without distortion. We do not stretch or
edit images to fit unless specified by the customer.
- Refunds will not be issued for orders with incorrect image sizing,
formatting, or design mistakes submitted by the customer.

- Customers are responsible for providing correctly formatted files. We
do not modify, resize, or edit designs unless specifically requested and
approved in writing. Any errors due to improper file submission,
including but not limited to low resolution, incorrect sizing, shadows, or
missing elements, will not qualify for a reprint or refund.

**Order Submission & Customer Responsibility**
Turnaround times begin once a correctly formatted file is received and approved. Orders with missing details, incorrect files, or unresponsive customers may experience delays. We are not responsible for missed
deadlines due to customer error or lack of response. To make the process easier, we highly recommend using our **Gang Sheet Builder**, where you can properly size and arrange your designs before submitting your order. As with all our customers, orders are **printed the same day and shipped out promptly** once
the correct files are provided.

**Transfer by Size Recommendation and Refund Policy**
The transfer size number written on the selected menu options is the file size, and the customer must submit their file **exactly** to those dimensions.
- If a customer submits a file at **12x11** but selects **12x14**, we
**will not stretch** the image to proportion.
- Instead, the longest dimension (either height or width) will be
adjusted to fit the chosen size while maintaining the original aspect
ratio.
- Refunds or reprints will **not** be issued due to incorrect file sizing.

**Carrier Delays and Refund Policy**

If an order has been delayed by UPS or USPS, we will not offer any refunds. Customers must contact the carrier directly, as each order is insured for **$100**, with some larger orders insured for **$200**.
- We will work with the customer to handle the situation.
- Once UPS or USPS refunds the order cost to either us or the
customer, we can proceed with a reprint, or the customer can request a reprint instead of a refund.

**Chargeback & Dispute Policy**
We take fraudulent disputes seriously. Any unauthorized chargebacks
will result in:
- Immediate banning from future orders.
- Legal action to recover lost funds.
- Reporting of the dispute to payment processors, which may affect
your ability to use certain payment methods.

By placing an order with DTF Delights, you agree to this policy and
acknowledge that all sales are final.